CUSTOMER CARE

A straightforward
refund policy.

Everything you need to know about returns, refunds, exchanges, and shipping—explained clearly in one place.

DAYS · RETURN WINDOW

From the date of purchase

AT A GLANCE

Before you return

01

Unused condition

The item must be unused and in the same condition in which you received it.

02

Original packaging

Keep the product, accessories, and original packaging together and intact.

03

Proof of purchase

A receipt or another valid proof of purchase is required to complete a return.

HOW IT WORKS

Returning an item
is simple.

Contact our team before sending a product. We’ll help confirm eligibility and guide you through the next steps.

01 Contact support

Email us with your order details and reason for return.

02 Pack your item

Secure the unused item in its original packaging with proof of purchase.

03 Ship & track

Use a trackable service for items valued over ₹7,000.

04 We inspect & update

We’ll email you when the item arrives and confirm the decision.

FULL POLICY

Refund policy details

Please review the terms below before requesting a return.

01 Returns

Our policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. A receipt or proof of purchase is required. Please do not send your purchase back to the manufacturer.

Non-returnable items

Items not in their original condition, damaged, or missing parts for reasons not due to our error; and items returned more than 30 days after delivery.

02 Refunds

Once your return is received and inspected, we’ll email you to confirm receipt and notify you whether your refund has been approved or rejected.

If approved, your refund will be processed and a credit will be applied to your original payment method. Your bank or card provider may need additional time to post the credit.

Sale items

Only regular-priced items may be refunded. Sale items are not eligible for a refund.

03 Late or missing refunds

First, check your bank account again. Then contact your credit card company and your bank, as processing time may apply before a refund is posted.

If you have completed these steps and still have not received your refund, email [email protected].

04 Exchanges

We replace items only when they are defective or damaged. To exchange an item for the same product, email support and send the item to our corporate address below.

05 Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive gift credit for the value of the return after the item is received.

If the item was not marked as a gift, or the gift giver received the order first, the refund will be sent to the gift giver.

06 Shipping

Return products to: #706, 6th Floor, Vasavi MPM Grand, Ameerpet, Hyderabad, Telangana – 500073.

You are responsible for return shipping costs. Shipping costs are non-refundable; where applicable, return shipping may be deducted from your refund. Delivery times for exchanged products vary by location.

For items valued above ₹7,000, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of an untracked return.

STILL HAVE QUESTIONS?

We’re here to help.

Talk to our customer support team about your order or return.